Terms & Conditions

1. General

By placing an order or using this website you accept these Terms & Conditions in full. We reserve the right to refuse service to anyone. Orders placed by anyone under 18 must be placed or approved by a parent or guardian.

2. Custom Orders, Proofs & Approval

Every order is custom-produced for you. Before we print or stitch, we provide a proof showing the design, placement, colors and garments. Production does not begin until you approve that proof in writing (including by email or text). Once you approve, the proof is the binding specification for your order.

Color on a screen is not an exact match to printed ink, thread or garment dye. We match as closely as the process allows; slight variation between the proof and the finished product is normal and not a defect.

3. Artwork & Customer-Supplied Files

You are responsible for the artwork, text, logos and images you submit, and you confirm you have the right to use and reproduce them. We will not knowingly reproduce trademarked, copyrighted or licensed material without proof of authorization, and we may decline any request. You agree to indemnify us against any claim arising from artwork or content you supply.

Low-resolution files may print soft or pixelated. We will flag obvious file-quality issues on the proof, but final approval of the artwork is yours.

4. Quantities, Sizes & Spoilage

Sizes and quantities are taken from your approved order. Please confirm your size breakdown before approving — garments are ordered to your spec and cannot be restocked once printed. On large runs, standard industry spoilage of a small number of pieces can occur; where it applies we will note it at quoting.

5. Turnaround & Deadlines

Quoted turnaround begins when the proof is approved and any required deposit is received, not when the order is first submitted. Rush timelines, where offered, are confirmed in writing and may carry a rush fee. We are not responsible for delays caused by late approvals, supplier blank shortages, shipping carriers, or events beyond our reasonable control.

6. Payments, Deposits & Refunds

A deposit may be required before production on custom and bulk orders. Because every order is custom-produced to your approved proof, all sales are final once production has begun and custom items cannot be returned, restocked or resold.

If a finished product is materially defective or differs from your approved proof, we will reprint or repair the affected pieces. That is the sole and exclusive remedy. Any claim must be made within 7 days of receipt with the items available for inspection. Refunds, credits and fee adjustments are at management’s sole discretion and must be approved in writing by management.

7. Team Stores & Bulk Orders

For team stores and group campaigns, individual buyers pay for their own items and the organizer is responsible for coordinating their group. Counts confirmed at the order deadline are the binding counts for fulfillment. For bulk orders, purchase orders and approved net terms are available to qualifying businesses, schools and organizations.

8. Limitation of Liability

Products and services are provided “as is.” To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid for the item giving rise to the claim. We are not liable for indirect, incidental or consequential damages, including missed events, lost sales or lost opportunities. Any claim must be brought within one (1) year of the event giving rise to it.

9. Intellectual Property

All website content, branding and original designs we create are the property of this business or its licensors. Designs we produce from your supplied artwork remain associated with your rights in that artwork. Names and marks of third parties belong to their respective owners.

10. Dispute Resolution & Binding Arbitration

Any dispute that cannot be resolved informally shall be resolved by binding arbitration in Harris County, Texas, on an individual basis. You waive any right to a jury trial or to participate in a class action. A party who files a claim found to be frivolous bears the other party’s reasonable costs.

11. Privacy

We collect only the information needed to fulfill orders and respond to inquiries. We never sell your data. Information is shared only with service providers needed to process payments and fulfill orders, or where required by law.

12. Miscellaneous

These terms are the entire agreement between you and the business. If any provision is found unenforceable, the remainder stays in effect and the unenforceable provision is replaced with an enforceable one closest in intent (arbitration provisions survive to the maximum extent permitted). Failure to enforce a provision is not a waiver. These terms are governed by Texas law. By using this site you consent to receive communications electronically.